1. Name the specific action
State what you did in plain language. Do not hide behind vague wording or passive voice.
2. Acknowledge impact before intent
Lead with how your action landed for them. Save explanations for later, and only if asked.
3. Avoid apology-killers
Skip phrases like “if you felt hurt” or “but you also.” Those shift responsibility and escalate tension.
4. Offer one repair step
Propose a concrete next action with a clear timeframe. Repair is behavior, not just words.
5. Ask what would help rebuild trust
End with a collaborative question: “What would help you feel safer with me next time?”